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| Question | Answer |
|---|---|
| Can I change my email address? | No, you cannot change your address. |
| How | can I upgrade/downgrade my account?|
| How can I increase my mailbox size? | To increase the mailbox storage space you have two options. Upgrade your account.
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| How can I extent the capacity like more aliases/sender names/white list/mailing lists and so on? | If you want to extend the capacity of your account please upgrade to the next level (Standard or Professional Account). If you already have a Professional Account please send us a request (which feature you want to extend to which level, e.g. I need three more alias addresses) using our support form. |
| How do I define filters/rules? | A detailed description is availabel here. |
| What is an alias? | An alias address (or pseudonym, nickname, etc.) is most often used to surf, chat etc. on the Internet to hide your real identity or to define a role like webmaster@swissmail.org. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. For this reason, an alias address cannot really be treated as a separate mailbox. |
| How do I create an alias? | Log in to Swissmail.org and go to the enter an email address into one of the fields provided, choose a domain name from the drop-down menu and click on the "Save Changes" button. 1. Click on Office, then Options and finally "Personal Information"; 2. From the drop down menu "Select the identity you want to change:" select "Create a new one". Admin part. Under menue item Account / Mail Aliases click on the plus button.
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| What is the difference between Alias and Sender-Addresses? | With a Standard or Professional Account, Alias addresses can be defined. These are additional swissmail.org email addresses, but belong to the same account and are freely selectable. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. With a Standard or Professional Account additional Sender addresses which do not belong to swissmail.org can be defined. You have to be the owner of those email addresses as they only are active when the owner confirms them (a confirmation link will be sent to the owner). The Sender sender addresses can only be used as a sender. |
| How do I define an "out of office", a “vacation” or other autoreplies?To set an auto-reply please log into your swissmail.org account; select "ControlCenter" and then "Rules" on the left; edit a rule (i.e Deliver Email to Mailbox) or define a new rule for which you would like to set an auto-reply; scroll down to “Enter a message to set an auto-reply for this rule.” Enter your auto-reply and click on the “Save Changes” button. Now for each mail which is saved in your inbox the message you defined in the autoreply field will be sent back. | For Basic Accounts: Log into your account on swissmail.org; select "Controlcenter" and then "Rules" on the left; enter the "auto-reply" message into the "Auto-reply" field provided and save the changes. Please go to our webMail app. Under Settings you can define Out of Office messages.
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| How do I cancel my swissmail.org account? | 30 days before the yearly fee is due an invoice is automatically sent to your email address. If the invoice isn't paid the account will automatically be deleted when the account expires. We still ask you to send us a request to delete your account. |
SMS / Fax
| Question | Answer |
|---|---|
| How can I use SMS/fax? | With a Professional Account you have the possibility to use text (SMS) or fax messages. Swissmail allows you to
Please note that you cannot receive any text (SMS) / fax message as an email. |
| How much does it cost to send an SMS or a fax? | Please follow this link to see our forwarding charges. |
| How can I add funds to my forwarding balance? | Please login to your swissmail.org account. Go to the Admin part of your account. Select your Abo.
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Charges for SMS/Fax services (Professional Account only)
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