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QuestionAnswer
Can I change my email address?No, you cannot change your address. 
How can I upgrade/downgrade my account?

You can upgrade or downgrade your account.

To upgrade your account, please proceed as follows:
Go to the "ControlCenter" and click on "Abo/Overview" in the navigation menu on the left and click on the link "Upgrade your account"

If different account types are listed, choose the account type you would like to upgrade to and click on the "In the cart" button at the bottom of the page.

To downgrade your account, please contact our support.

How can I increase my mailbox size?To increase the mailbox storage space you have two options. Upgrade your account. 
      If you have a Basic or Standard Account you can upgrade to an account with a bigger mailbox size. If you have a Professional Account just send us a request with the desired mailbox size.
Use our storage increase program: Storage increase program
How can I extent the capacity like more aliases/sender names/white list/mailing lists and so on?If you want to extend the capacity of your account please upgrade to the next level (Standard or Professional Account).
If you already have a Professional Account please send us a request (which feature you want to extend to which level, e.g. I need three more alias addresses) using our support form.
How do I define a rule?
  1. go to the ControlCenter and click on the "New Rule" button;
  2. select what you want to do with a message;
  3. decide whether this rule applies to all incoming messages or only particular messages and define the criteria accordingly and, if you want, define an autoreply message;
  4. decide which priority you want to give to this rule (note: Priority 1 rules are checked and executed before Priority 2 rules and Priority 2 rules are checked and executed before Priority 3 rules, i.e. lower priority rules will not apply if the rule with the higher priority was applicable to the incoming message);
  5. click on the Save button.
What is an alias?An alias address (or pseudonym, nickname, etc.) is most often used to surf, chat etc. on the Internet to hide your real identity or to define a role like webmaster@swissmail.org. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. For this reason, an alias address cannot really be treated as a separate mailbox.
How do I create an alias?
  1. go to the ControlCenter and click on "Aliases" in the navigation menu on the left;
    enter an email address into one of the fields provided, choose a domain name from the drop-down menu and click on the "Save Changes" button.
  2. To use the alias address in WebMail you must define a new identity for the alias address.
  3. To create a new identity please proceed as follows:
    1. Click on Office, then Options and finally "Personal Information";
    2. From the drop down menu "Select the identity you want to change:" select "Create a new one".
What is the difference between Alias and Sender-Addresses?With a Standard or Professional Account, Alias addresses can be defined. These are additional swissmail.org email addresses, but belong to the same account and are freely selectable. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address.

With a Standard or Professional Account additional Sender addresses which do not belong to swissmail.org can be defined. You have to be the owner of those email addresses as they only are active when the owner confirms them (a confirmation link will be sent to the owner). The Sender addresses can only be used as a sender.
How do I define an "out of office", a “vacation” or other autoreplies?To set an auto-reply please log into your swissmail.org account;
select "ControlCenter" and then "Rules" on the left;
edit a rule (i.e Deliver Email to Mailbox) or define a new rule for which you would like to set an auto-reply;
scroll down to “Enter a message to set an auto-reply for this rule.”
Enter your auto-reply and click on the “Save Changes” button.
Now for each mail which is saved in your inbox the message you defined in the autoreply field will be sent back.

For Basic Accounts:
Log into your account on swissmail.org;
select "Controlcenter" and then "Rules" on the left;
enter the "auto-reply" message into the "Auto-reply" field provided and save the changes.
How do I cancel my swissmail.org account?30 days before the yearly fee is due an invoice is automatically sent to your email address. If the invoice isn't paid the account will automatically be deleted when the account expires. We still ask you to send us a request to delete your account.


SMS / Fax

You need a Professional Account to be able to send SMS/fax messages (Office/SMS or fax) and to forward incoming emails as an SMS/fax(ControlCenter/Rules).
Please note that you can not receive any SMS/fax messages as an email
QuestionAnswer
How can I use SMS/fax?You need a Professional Account to be able to send SMS/fax messages (Office/SMS or fax) and to forward incoming emails as an SMS/fax(ControlCenter/Rules).

Please note that you can not receive any SMS/fax messages as an email.
How much does it cost to send an SMS or a fax?Please follow this link to see our forwarding charges.
How can I add funds to my forwarding balance?please go to the "ControlCenter";
click on "SMS/fax balance" in the navigation menu on the left;
click on "Order form" and follow the displayed instructions.		How can I use SMS/fax?.

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Charges for SMS/Fax services (Professional Account only)

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