Account management

Please find all answers regarding your account management here.

Question	Answer
How do I define filters/rules?	A detailed description is availabel here.
What is an alias?	An alias address (or pseudonym, nickname, etc.) is most often used to surf, chat etc. on the Internet to hide your real identity or to define a role like webmaster@swissmail.org. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. For this reason, an alias address cannot really be treated as a separate mailbox.
How do I create an alias?	Log in to Swissmail.org and go to the Admin part. Under menue item Account / Mail Aliases click on the plus button.
What is the difference between Alias and Sender-Addresses?	With a Standard or Professional Account, Alias addresses can be defined. These are additional swissmail.org email addresses, but belong to the same account and are freely selectable. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. With a Standard or Professional Account additional Sender addresses which do not belong to swissmail.org can be defined. You have to be the owner of those email addresses as they only are active when the owner confirms them (a confirmation link will be sent to the owner). The sender addresses can only be used as a sender.
How do I define an "out of office", a “vacation” or other autoreplies?	Please go to our webMail app. Under Settings you can define Out of Office messages.
Can I change my email address?	The email address itself cannot be changed. You can use alias addresses for having different email addresses.
How do I cancel my swissmail.org account?	30 days before the yearly fee is due an invoice is automatically sent to your email address. If the invoice isn't paid the account will automatically be deleted when the account expires. We still ask you to send us a request to delete your account.

SMS / Fax

Question

Answer

How can I use SMS/fax?

With a Professional Account you have the possibility to use text (SMS) or fax messages.

Swissmail allows you to

to send text (SMS) /fax messages
to forward incoming emails as an text (SMS) / fax message.
to send reminders to your mobile phone using text messages.

Please note that you cannot receive any text (SMS) / fax message as an email.

How much does it cost to send an SMS or a fax?

Please follow this link to see our forwarding charges.

How can I add funds to my forwarding balance?

Please login to your swissmail.org account. Go to the Admin part of your account. Select your Abo.

Charges for SMS/Fax services (Professional Account only)

Service/charges	CHF
100 units	25.00

Service	units
1 SMS	1.5
1 fax	10

VAT for Swiss customers not included.

Account management

SMS / Fax

Charges for SMS/Fax services (Professional Account only)

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