Please find all answers regarding your account management here.
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You can upgrade or downgrade your account.
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- If you have a Basic or Standard Account you can upgrade to an account with a bigger mailbox size. If you have a Professional Account just send us a request with the desired mailbox size.
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Login
Use the login button on swissmail.org home page to login into the swissmail box account to manage your email account.
As credentials use your email address and your password.
| Info |
|---|
Activate 2-factor authentication to significantly improve the security level. |
After the login you end up in Webmail (a browser based email client) to access your emails. Besides the Webmail part swissmail.org provides an administration part which allows you to manage your email account.
To access the account management part click on "Admin" within Webmail:
Administration part
Within the administration part you have two main sections:
- Service
- Account
Service - Overview
The service overview shows your current account settings.
Service - My invoices
In my invoices you can download (2) your invoices and make payments (1) directly.
Please note that invoices before the re-launch of swissmail in Oct/2020 are not available.
To change the currency of your invoice see our howto description.
Service - Bonus program
Details are enlisted here: Bonusprogram
Service - Invoice Address
Enter your address for your invoice here.
Enter your e-mail address for your e-mail here too. Default value will be your account e-mail address.
Service - Credits
For Professional Accounts only!
See your current balance (1) and a history of your used credits (2). To add new credits click on the +(plus) sign (3).
Service - Upgrade
To upgrade your account or to add additional storage select this page.
Account - Dashboard
Change your account settings here (1).
Name: Your name in the email address (2)
Recovery email address: This email address will be used when resetting the password. (3)(4)
Time zone: set your time zone (5)
Language: Used for email notifications. (6)
Account - SMS/Fax
For Professional Accounts only!
List of sent text or fax messages (1)
All sent messages will be listed here.
Send a message (2)
To send any text (sms) or fax message click on appropriate plus (+) button.
Account - Verfied Sender
For security reasons non-swissmail.org email addresses which will be used as sender address must be defined here. Please fill out the fields with the complete sender address you wish to use.
To activate a sender address an email will be sent to the sender address.
Please be aware that the recipient mailserver may not accept such an email from swissmail.org. In that case please contact the administrator of the non-swissmail.org sender address for help.
Account - Distribution list
Manage Distribution lists
With the distribution list you can send emails to a group of predefined recipients.
Each recipient only sees his email address as the recipient address. This allows you to send the same email to multiple recipients without each recipient seeing all addresses.
(1) Your available lists
(2) Add new lists
(3) delete or edit a list and enter recipients to the list.
Account - Antispam
Adjust your Antispam-Settings here.
Account - Reminder
List of defined reminders (1)
Create a reminder to receive a reminder message per email or text message (SMS).
Click on the +(plus) icon to create a new reminder. (2)
Create or edit a reminder (3)
- Setup your reminders once and forever (never forget any birthday anymore).
- Setup an automatic reminder for someone else (send reminders to your project members for deliverables).
- Receive a reminder wherever you are at any time (send a reminder to your mobile phone using text message (SMS)).
Account - Mail Aliases
Manage Alias Addresses (1)
You can define additional email addresses for your email account here. Emails sent to an alias address will be forwarded to your mailbox.
(2) Create a new alias address
(3) Delete your alias address
| Info |
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Use the filter function in Webmail to move emails for a specific alias address into a separate folder. |
Go back to Webmail
Click on one of the highlighted icons to get back to Webmail.
Please find additional answers regarding your account management here.
| Question | Answer |
|---|---|
| How do I define filters/rules? | A detailed description is available here. |
| What is an alias? | An alias address (or pseudonym, nickname, etc.) is most often used to surf, chat etc. on the Internet to hide your real identity or to define a role like webmaster@swissmail.org. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. For this reason, an alias address cannot really be treated as a separate mailbox. |
| How do I create an alias? |
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| What is the difference between Alias and Sender-Addresses? | With a Standard or Professional Account, Alias addresses can be defined. These are additional swissmail.org email addresses, but belong to the same account and are freely selectable. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. With a Standard or Professional Account additional Sender addresses which do not belong to swissmail.org can be defined. You have to be the owner of those email addresses as they only are active when the owner confirms them (a confirmation link will be sent to the owner). The Sender sender addresses can only be used as a sender. |
| How do I define an "out of office", a “vacation” or other autoreplies?To set an auto-reply please log into your swissmail.org account; select "ControlCenter" and then "Rules" on the left; edit a rule (i.e Deliver Email to Mailbox) or define a new rule for which you would like to set an auto-reply; scroll down to “Enter a message to set an auto-reply for this rule.” Enter your auto-reply and click on the “Save Changes” button. Now for each mail which is saved in your inbox the message you defined in the autoreply field will be sent back. | For Basic Accounts: Log into your account on swissmail.org; select "Controlcenter" and then "Rules" on the left; enter the "auto-reply" message into the "Auto-reply" field provided and save the changes. Please go to our webMail app. Under Settings you can define Out of Office messages.
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| Can I change my email address? | The email address itself cannot be changed. You can use alias addresses for having different email addresses. |
| How do I cancel my swissmail.org account? | 30 60 days before the yearly fee is due an invoice is automatically sent to your email address. If the invoice isn't paid the account will automatically be deleted when the account expires. We still ask you to send us a request to delete your account. |
SMS / Fax
| Question | Answer |
|---|---|
| How can I use SMS/fax? | With a Professional Account you have the possibility to use text (SMS) or fax messages. Swissmail allows you to
|
Please note that you |
cannot receive any text (SMS) / fax message as an email. | |
| How much does it cost to send an SMS or a fax? | Please follow this link to see our forwarding charges. |
| How can I add funds to my forwarding balance? |
click on "SMS/fax balance" in the navigation menu on the left;
click on "Order form" and follow the displayed instructions.
Please login to your swissmail.org account. Go to the Admin part of your account. Select your Abo.
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Anchor units units
Charges for SMS/Fax services (Professional Account only)
| units | |
| units |
| Service/charges | CHF |
|---|
| 100 units |
| 25.00 |
| Service | units |
|---|---|
| 1 SMS |
| 1.5 | |
| 1 fax | 10 |
VAT for Swiss customers not included.*) 1 unit equals 1 SMS in most cases however the units per SMS can differ from 0.8 to 3 units depending on the recipient's address.
To use mobile phone(SMS) or fax services we charge you a minimum amount of CHF 15.00/USD 15.00/EUR 11.00 in advance.
If you want to make use of mobile phone (SMS) or fax services please transfer at least the minimum amount. To add funds, login to your swissmail.org account and go to OnlineOffice/SMS. Click on the AddFunds link and follow the instructions.
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Our storage program lets your email storage grow with your need for more space. Over the time more and more important emails want to be stored and of course they will use more and more of your storage. To make sure that your storage does not run out of space over the time the storage program will increase your email storage every 3 years.
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The increase will be done after the payment for the third year.
If you are using our option to pay for 3 or 5 years in advance the increase will be done immediatly.
Examples:
If you have a new account your space will be increased after two years as soon as we have received your payment for the third year. However if you have decided to pay for three years in advance your account space will be increased now.
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