Account management

Please find all answers regarding your account management here.

Question	Answer
Can I change my email address?	No, you cannot change your address.
How can I upgrade/downgrade my account?	You can upgrade or downgrade your account. To upgrade your account, please proceed as follows: Go to the "ControlCenter" and click on "Abo/Overview" in the navigation menu on the left and click on the link "Upgrade your account" If different account types are listed, choose the account type you would like to upgrade to and click on the "In the cart" button at the bottom of the page. To downgrade your account, please contact our support.
How can I increase my mailbox size?	To increase the mailbox storage space you have two options. Upgrade your account. If you have a Basic or Standard Account you can upgrade to an account with a bigger mailbox size. If you have a Professional Account just send us a request with the desired mailbox size. Use our storage increase program: Storage increase program
How can I extent the capacity like more aliases/sender names/white list/mailing lists and so on?	If you want to extend the capacity of your account please upgrade to the next level (Standard or Professional Account). If you already have a Professional Account please send us a request (which feature you want to extend to which level, e.g. I need three more alias addresses) using our support form.
How do I define a rule?	go to the ControlCenter and click on the "New Rule" button; select what you want to do with a message; decide whether this rule applies to all incoming messages or only particular messages and define the criteria accordingly and, if you want, define an autoreply message; decide which priority you want to give to this rule (note: Priority 1 rules are checked and executed before Priority 2 rules and Priority 2 rules are checked and executed before Priority 3 rules, i.e. lower priority rules will not apply if the rule with the higher priority was applicable to the incoming message); click on the Save button.
What is an alias?	An alias address (or pseudonym, nickname, etc.) is most often used to surf, chat etc. on the Internet to hide your real identity or to define a role like webmaster@swissmail.org. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. For this reason, an alias address cannot really be treated as a separate mailbox.
How do I create an alias?	go to the ControlCenter and click on "Aliases" in the navigation menu on the left; enter an email address into one of the fields provided, choose a domain name from the drop-down menu and click on the "Save Changes" button. To use the alias address in WebMail you must define a new identity for the alias address. To create a new identity please proceed as follows: 1. Click on Office, then Options and finally "Personal Information"; 2. From the drop down menu "Select the identity you want to change:" select "Create a new one".
What is the difference between Alias and Sender-Addresses?	With a Standard or Professional Account, Alias addresses can be defined. These are additional swissmail.org email addresses, but belong to the same account and are freely selectable. Messages sent to such aliases will automatically be forwarded to the mailbox they belong to, i.e. to the primary address. With a Standard or Professional Account additional Sender addresses which do not belong to swissmail.org can be defined. You have to be the owner of those email addresses as they only are active when the owner confirms them (a confirmation link will be sent to the owner). The Sender addresses can only be used as a sender.
How do I define an "out of office", a “vacation” or other autoreplies?	To set an auto-reply please log into your swissmail.org account; select "ControlCenter" and then "Rules" on the left; edit a rule (i.e Deliver Email to Mailbox) or define a new rule for which you would like to set an auto-reply; scroll down to “Enter a message to set an auto-reply for this rule.” Enter your auto-reply and click on the “Save Changes” button. Now for each mail which is saved in your inbox the message you defined in the autoreply field will be sent back. For Basic Accounts: Log into your account on swissmail.org; select "Controlcenter" and then "Rules" on the left; enter the "auto-reply" message into the "Auto-reply" field provided and save the changes.
How do I cancel my swissmail.org account?	30 days before the yearly fee is due an invoice is automatically sent to your email address. If the invoice isn't paid the account will automatically be deleted when the account expires. We still ask you to send us a request to delete your account.

SMS / Fax

Question

Answer

How can I use SMS/fax?

With a Professional Account you have the possibility to use text (SMS) or fax messages.

Swissmail allows you to

to send text (SMS) /fax messages from the Control Center
to forward incoming emails as an text (SMS) / fax message
to send reminders to your mobile phone using text messages.

Please note that you can not receive any text (SMS) / fax message as an email.

How much does it cost to send an SMS or a fax?

Please follow this link to see our forwarding charges.

How can I add funds to my forwarding balance?

please go to the "Control Center";
click on "SMS/fax balance" in the navigation menu on the left;
click on "Order form" and follow the displayed instructions.

Charges for SMS/Fax services (Professional Account only)

Service/charges	CHF	USD	EUR
100 units	15.00	15.00	11.00

Service	units
1 SMS *)	1.5
1 fax	10

VAT for Swiss customers not included.

*) 1 unit equals 1 SMS in most cases however the units per SMS can differ from 0.8 to 3 units depending on the recipient's address.

To use mobile phone(SMS) or fax services we charge you a minimum amount of CHF 15.00/USD 15.00/EUR 11.00 in advance.

If you want to make use of mobile phone (SMS) or fax services please transfer at least the minimum amount. To add funds, login to your swissmail.org account and go to OnlineOffice/SMS. Click on the AddFunds link and follow the instructions.

Storage increase program

Our storage program lets your email storage grow with your need for more space. Over the time more and more important emails want to be stored and of course they will use more and more of your storage. To make sure that your storage does not run out of space over the time the storage program will increase your email storage every 3 years.

The initial mailbox storage:
Basic Account	50MB
Standard Account	300MB
Professional Account	1 GB
will be increased every 3 years by:
Basic Account	+20MB
Standard Account	+150MB
Professional Account	+500MB

The increase will be done after the payment for the third year.
If you are using our option to pay for 3 or 5 years in advance the increase will be done immediatly.

Examples:
If you have a new account your space will be increased after two years as soon as we have received your payment for the third year. However if you have decided to pay for three years in advance your account space will be increased now.

To the fine print:
If an account is up- or downgraded the mailbox size will be recalculated based on the new account type. A downgrade is only possible if the new mailbox size is greater than the used space.
The email storage is not transferable between retail email accounts.

Account management

SMS / Fax

Charges for SMS/Fax services (Professional Account only)

Storage increase program

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